Boston, Oct. 24, 2017 –
Midori Interactive announces its new partnership with Telestax, which chose it to be a key application partner in Telestax’s RestcommONE Marketplace™. The RestcommONE Marketplace is a rich B2B ecosystem where service providers are connected to value add in-demand real-time communications applications and services.
Midori Interactive helps businesses of all types and sizes deploy the power of text messaging and chatbots to improve communications and customer service. Midori Interactive’s chatbots lower costs while answering common consumer questions and requests via text messages. Its Communications Platform as a Service (CPaaS) integrates SMS, MMS, email, and social media, offering faster, more responsive customer service.
The RestcommONE Marketplace, which is built on the RestcommONE™ CPaaS enablement platform, offers participating service providers a simple way to deliver new integrated business solutions to their customers. Once a service provider becomes RestcommONE CPaaS enabled, all of the in-demand Marketplace applications become available to marketed and sold to their business customers. The Marketplace offers a variety of certified applications and innovative solutions such as Midori Interactive’s chatbots that solve today’s business problems in new and creative ways.
“The customer engagement market is a fast-growing market segment that’s rapidly seeing new developments such as the innovation of chatbots,” said Kevin Nethercott, Telestax VP of business development CPaaS Enablement. “Keeping up with this demand means service providers must deliver new integrated applications. Chatbots are powerful tools for any business that wants to communicate with customers quickly and effectively.
More and more businesses are text-enabling their local and toll-free numbers. Texting has quickly become the preferred form of communications; over 80 percent of Americans text regularly and over 6 billion texts are sent every day.
Midori Interactive has built the only automated chatbots that can be deployed within minutes and managed by non-coders via web interface, enabling businesses to communicate efficiently and effectively with the vast majority of customers who prefer SMS to email or phone calls. Businesses can easily customize chatbot conversations, and Midori has also fully automated the onboarding, billing and support of its chatbots.
“Chatbots are a win for businesses that can spend less time on routine, mundane communications and more time building their business,” said Noah Rafalko, CEO of Midori Interactive. “Their customers also win because they can finally communicate with businesses in the ways they prefer – via text message.”
Along with Cisco and Vonage, Midori Interactive is a key sponsor at the MoNage show, held Oct. 24-26 in Boston where participants will explore the future of the conversational web, the convergence of computing, cryptocurrency, AI, communications, messaging and the underlying ecosystems.
Midori Interactive, Inc. is a wholly owned subsidiary of TSG Holding Corp., Inc., which also owns TSG Global, Inc. TSG Global provides a variety of communications products for U.S. telecom carriers.
New products introduced by Midori Interactive are aimed at making carriers, service providers and responsible organizations look good and remain relevant by making it easy for them to offer and service the kinds of communication products their customers are demanding. It offers the only automated chatbots that can be deployed within minutes and managed by non-coders via web interface, enabling businesses to communicate efficiently and effectively with the vast majority of customers who prefer SMS to email or phone calls.
Telestax is quickly becoming the catalyst for bringing real-time communications into the mainstream. Its RestcommONE platform is scalable, highly available and is the only WebRTC platform that supports cloud, on premise and hybrid deployment configurations.
RestcommONE is fast becoming the platform of choice for rapidly building enterprise class real-time messaging, voice and video applications. RestcommONE Marketplace connects these new Omnichannel applications with RestcommONE CPaaS-enabled (Communications Platform as a Service) service providers and increases the revenue opportunity for both. The RestcommONE Marketplace is generating a positive disruption in the real-time communications market by changing the way organizations acquire and utilize their business software. Telestax is a privately held global company with headquarters in Austin, TX.